Refund policy

Refund & Return Policy

At JF Perfumes (Jerusalem Global LLC) we sell only 100% original and authentic fragrances.

All sales are final

All sales are final. We do not accept returns, exchanges or refunds for change of mind, scent preference, ordering the wrong item, or any other reason, except as stated below. Please review the product, presentation and size carefully before purchasing.

Only exception: damaged or wrong item

If your order arrives damaged, leaking, or you received an item different from what you ordered:

Email support@jerusalemfinds.com within 48 hours of delivery.
Include your order number and clear photos of the product, the box and the shipping label.
After reviewing your case, we will send a replacement or issue a refund, at our discretion.
Do not send any item back without our prior written authorization.

Reports received more than 48 hours after delivery cannot be accepted.

Lost packages

Lost packages, or packages marked delivered but not received, are handled through a claim with the carrier. Contact us and we will help you file it. The resolution depends on the outcome of that claim.